FAQ

How do I find the products I am looking for?

You can select one of the collections along the top navigation bar, or use the Search box in the top right hand corner of the page.

Which methods of payment do you accept online?

The site accepts Paypal & all credit card payments.

How do I know when my order has been received?

An email will automatically be sent to you as the order is processed.

How long will it take to receive my order?

Your order will be processed within 1-2 days.

It usually takes 2 - 3 business days for delivery within the UK using Royal Mail 48 hour tracked service.

Currently delivery could take a little longer than usual due to the global pandemic.

Will I have to sign for my delivery?

No but the parcel will be tracked.

Do you deliver to other countries besides the UK?

Since this is my first collection, I will only be sending within the UK for now. I plan to deliver worldwide in the future (in 2021) however.

Can my order be gift wrapped?

All items are individually wrapped & packaged.

Can I change or cancel my order after it’s been placed?

You reserve the right to cancel your order for a full refund before it has been dispatched. Once it has been dispatched you will need to return the item as stated on the returns page.

What is your Returns Policy? 

Please refer to Delivery & Returns page for more details.

How long might a refund take?

Please refer to Delivery & Returns page for more details.

How do I return my order?

Please refer to Delivery & Returns page for more details. 

Will my personal details be shared with anyone?

I do not share your personal information with outside parties.  All information is confidential.

How do I unsubscribe myself from receiving the newsletter?

There is an unsubscribe button at the bottom of every newsletter you receive.